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Are there any hidden fees?
No, there are no hidden fees.
I can't login
If you're unable to login after registering an account. You will need to verify your email in order to be able to login. If you have registered using your Facebook or Google account. You don't need to verify your email. If the above doesn't help, your account might be deactivated due to violation of our Terms of Service.
App detects incorrect location
If the app detects incorrect location. Simply disable then enable your device GPS settings and it should do the trick.
Will I receive Invoice after the service is complete?
Yes, you will receive the Invoice and it'll be sent to your email address.
How do I provide feedback?
We thank you for taking your time in providing us with feedback as it will help us greatly in providing a better service for you. To leave your feedback: As an User, visit https://toby.com.sg/user-feedback As a Provider, visit https://toby.com.sg/provider-feedback
Where can I download the iOS app?
We are still working on our iOS application and it should be available by 4th Quarter of 2019. We thank you for your patience and in the meantime, you might want to use our website or android application instead.
Does User and Provider have access to my email address and mobile number?
No, User and Provider doesn't have access to your email address and mobile number as Calling and Messaging is done via our custom built-in system.
I'm not receiving any email from you
Make sure you have used a valid email address and check your spam folder too. If it still doesn't help, you may contact us and we'll investigate the matter.